jiloko Privacy Policy

This Privacy Policy is issued by jiloko ("jiloko," "we," "us," or "our"), the operator of the online gaming platform accessible at jiloko.net (the "Platform"). jiloko is the data controller responsible for the personal information collected through the Platform and through any related communications, customer support interactions, and promotional activities.

jiloko operates in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, jiloko also observes the data protection standards required under PAGCOR's regulatory framework.

By registering an account on jiloko, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

jiloko collects personal data from you in the following ways: directly when you provide it to us during registration or account management; automatically when you use the Platform; and from third parties such as payment processors and identity verification providers. The categories of personal data we collect include:

jiloko does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by applicable law.

jiloko uses your personal data only for the purposes for which it was collected, or for compatible purposes that you would reasonably expect. The primary purposes for which we process your data are as follows:

• Account Registration and Management: To create and maintain your jiloko account, verify your identity and age (21+), and manage your account settings and preferences.
• Service Delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and deliver the core functionality of the Platform.
• KYC and Compliance: To fulfill our Know Your Customer (KYC) obligations, verify the source of funds, and comply with applicable Philippine anti-money laundering laws and PAGCOR regulatory requirements.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through live chat and email.
• Responsible Gaming: To monitor gaming behavior for signs of problem gambling, enforce self-exclusion orders, apply deposit limits, and fulfill our duty of care obligations to players.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited conduct.
• Platform Improvement: To analyze usage patterns, conduct performance testing, and improve the features and user experience of the jiloko Platform.
• Legal Obligations: To comply with court orders, regulatory requests, and other legal obligations imposed on jiloko under Philippine law.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time.

jiloko will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

Under the Data Privacy Act of 2012 and its Implementing Rules, jiloko processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jiloko – specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing conditions, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for jiloko's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, jiloko relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jiloko does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals. These providers are subject to their own privacy policies and regulatory obligations.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist jiloko in verifying player identities and complying with regulatory requirements.
• Game Software Providers: Licensed game developers and platform providers whose games are available on jiloko. These providers may receive limited technical data necessary for game delivery and fairness auditing.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of the jiloko Platform under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulatory mandate.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers engaged by jiloko are required to process your personal data only on jiloko's documented instructions and in accordance with applicable data protection laws. jiloko does not authorize any third party to use your data for their own independent purposes.

jiloko uses cookies and similar tracking technologies to operate the Platform effectively and improve your experience. A cookie is a small text file placed on your device when you visit a website. jiloko uses the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymized data about how players use the Platform, such as which pages are visited most frequently and where errors occur. This data helps jiloko improve the Platform experience.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits you have set, so you do not need to re-enter them on each visit.

jiloko does not use advertising cookies, behavioral profiling cookies, or any third-party tracking pixels for marketing retargeting purposes.

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the Platform, including logging in to your account.

jiloko retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with jiloko, plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine AML regulations.
• KYC and Identity Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent, plus three (3) years following withdrawal of consent, as evidence of compliance.
• Technical and Usage Data: Retained in anonymized or aggregated form for up to two (2) years for analytics purposes.

Upon expiry of the applicable retention period, jiloko will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where deletion is not immediately possible due to technical constraints, jiloko will isolate the data from further processing until deletion can be completed.

jiloko implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive data at rest, including payment information and identity documents, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to jiloko personnel and authorized service providers who have a legitimate need to access it. All access is logged and subject to regular review.
• Two-Factor Authentication: jiloko's internal systems require multi-factor authentication for all staff accessing player data. Players are also encouraged to enable 2FA on their accounts.
• Regular Security Audits: jiloko conducts regular penetration testing, vulnerability assessments, and security audits of its Platform and infrastructure.
• Incident Response: jiloko maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jiloko will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by jiloko:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed – which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jiloko holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data jiloko holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiloko's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jiloko has violated your data privacy rights.

To exercise any of the above rights, please contact jiloko's Data Protection Officer using the details in Section 12. jiloko will respond to all data rights requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.

jiloko's Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jiloko does not knowingly collect personal data from individuals under the age of 21.

If jiloko becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the verified payment source.

Parents and guardians are strongly encouraged to use parental control software and to monitor their children's internet activity to prevent access to gambling platforms. If you believe a minor has registered on jiloko, please contact our support team immediately so we can investigate and take appropriate action.

jiloko may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is always displayed at the top of this page.

When we make material changes to this Privacy Policy, we will notify registered players by email and/or by displaying a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how jiloko protects your personal data.

Your continued use of the jiloko Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you should stop using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or jiloko's data practices, please contact our Data Protection Officer (DPO):

Data Protection Officer – jiloko
Email: [email protected]
General Support: [email protected]

Our DPO is available Monday to Friday, 9:00 AM to 6:00 PM Philippine Standard Time (PST). For urgent data breach notifications or security concerns, our general support team is available 24/7 via live chat on the Platform.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information on how to file a complaint with the NPC is available on the NPC's official website.

For responsible gaming concerns, please visit our Responsible Gaming page. For general legal terms, see our Terms & Conditions.

This Privacy Policy was last reviewed and updated in January 2026. jiloko is committed to protecting the privacy and personal data of all Filipino players in accordance with Republic Act No. 10173 and applicable PAGCOR regulations. Players must be 21 years of age or older.